1 Who We Are
Dishtro is a hyperlocal vegetarian food delivery platform operated from Indore, Madhya Pradesh, India. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, mobile app, or related services (the "Service").
2 Information We Collect
2.1 Information you provide
- Mobile number — for account creation and OTP verification.
- Name & email — when you complete your profile.
- Delivery addresses — to deliver your orders.
- Payment details — handled by PCI-DSS compliant payment partners; we do not store full card numbers.
- Communications — when you contact our support team.
2.2 Information collected automatically
- Device info — browser type, OS, device identifiers.
- Location data — to show restaurants near you and track deliveries (only with your permission).
- Usage data — which pages you visit, search terms, items ordered.
- Cookies & similar technologies — for session management and analytics.
3 How We Use Your Information
We use your information to:
- Create and manage your account;
- Process orders and payments;
- Coordinate delivery with restaurants and delivery partners;
- Send order updates, receipts, and important notices;
- Provide customer support;
- Personalise recommendations and offers;
- Detect and prevent fraud, abuse, and security incidents;
- Comply with legal obligations.
4 How We Share Your Information
We share information only when necessary:
- Restaurants — your name and order details, so they can prepare your order.
- Delivery partners — your name, phone number, and delivery address.
- Payment processors — to process your payment securely.
- Service providers — analytics, SMS gateways, cloud hosting, who are contractually bound to protect your data.
- Legal authorities — when required by law or to protect rights and safety.
We do not sell your personal data to third parties.
5 Data Security
We implement reasonable safeguards to protect your information, including:
- HTTPS encryption for all data in transit;
- Hashed storage of one-time passwords (OTPs);
- Limited employee access on a need-to-know basis;
- Regular security audits and updates.
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but commit to notifying you of any material breach as required by law.
6 Data Retention
We retain your personal information only as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we delete or anonymize your personal data within 90 days, except where retention is required by law (e.g., tax records).
7 Your Rights
You have the right to:
- Access the personal data we hold about you;
- Correct inaccurate information;
- Delete your account and associated data;
- Withdraw consent for marketing communications;
- Object to certain types of processing;
- Export your data in a machine-readable format.
To exercise any of these rights, email us at privacy@dishtro.in.
8 Cookies
We use essential cookies to keep you signed in and remember your preferences. We also use analytics cookies to understand how the Service is used so we can improve it. You can control cookies via your browser settings, but disabling essential cookies may break parts of the Service.
9 Children's Privacy
Dishtro is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.
10 Third-Party Links
The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. Please review their privacy policies before sharing your information.
11 Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the latest revision. Material changes will be notified through the app or via email.
12 Contact Us
For any privacy-related questions or requests:
Email: privacy@dishtro.in
Support: support@dishtro.in
Website: dishtro.in